Digital Products

Thank you for purchasing the digital product from VisualisThink. At this time there is no refund policy on digital products.

In special circumstances please contact me at: misha@visualisthink.com

 

Physical Products

Clothes and Accessories collections are provided via RedBubble. Thus return and shipping are according to RedBubble policies. 

 

Delivery 

Delivery will be facilitated pursuant to the customer’s instructions by postal or courier service and will be paid for by the customer at the price indicated at the time of purchase. Redbubble will charge shipping charges to the customer which will vary depending upon the size and price of the product.

 

Damaged Goods 

If a product is delivered to a customer, whether in electronic or printed format, that is electronically or physically damaged in some way (for example, a file does not download, a framed print has cracked, or there are loose or torn pages in a book) Redbubble will happily contact the manufacturer or seller to issue a replacement copy of the product after receiving reasonable proof of that damage.

If you receive a damaged product, then you must email Redbubble customer service within 14 days of receipt to tell us about the nature of the damage and to arrange for a new product to be sent to you at no cost to you. We may require you to return the product as a condition to arranging for a new product or other remedy. You will bear the direct cost of returning the product. In addition to the damaged goods policy described above, Redbubble may in its discretion offer other remedies for customers who wish to return products. Any such remedies will be published in the Help Centre section of the Redbubble website. 

 

Returns

Returns can be submitted within 90 days after receiving your order for most items. 

Returns for masks can be submitted within 14 days of receipt. 

 

In case of Troubleshooting please contact Redbubble at following adress: 

https://help.redbubble.com/hc/en-us/requests/new